Frequently Asked Questions & Special Promotions

Thank You for Making us a Top Rated Store - Established 2001

Contact Information

Customer Service 215.943.9090 or 484.238.3133 (EST)

Classic Design Jewelers - P O Box 578 - Langhorne, PA 19047

E-mail: classic2000@verizon.net

Phone Orders

If you would like to place an order, but do not wish to Order Online, please call Customer Service 215.547.9300.

Please have the Item Description Name, Item #, Size and Credit Card Info Available. Calls are taken (7) days a week. If we are Unavailable, Please Leave a message. We try to return all calls the same day or within (24) hours.

SPECIAL OFFERS AND COUPONS

Check Our Free Shipping and Coupons Category for Current Free Shipping Offers and Current Coupon Offers for Added Savings. Will Also be Listed on the Checkout Page.

OTHER PAYMENT OPTIONS

Pay Pal Credit - If You Would Like to Spread Your Payments Out Over (6) Months Interest Free, Select - Pay Pal Credit - at Checkout. You Can Apply For a Pay Pal Account for the Deferred Payment Option. Subject to Rules & Regulations of Pay Pal Account

Disclaimer: Pay Pal Credit is a Separate Company. Any Problems, Disputes, Etc Will be Handled Directly with Them.

Money Orders - We are Now Accepting Money Order Payments. You can order Online. Check Money Order Under the Payment Type at Checkout. We Will Then Send Your Payment Instructions via Email. Please Place your order before sending any Payments so we Have Your Item(s) Set Aside, so That you are Sure Your Item Will be Available.

Shipping & Handling Rates & Estimated Delivery Times

All Orders are Shipped via the United States Postal Service and are Normally Shipped Within (1) One to (2) Two Business Days Unless Otherwise Noted. You Will be Notified of Estimated Shipping Times for Custom or Special Order Items.

Orders placed after Noon (EST) Friday will be shipped the next business day (normally Monday, Except for Holidays)

Re-Shipping Charges will be Billed in the Event an Order is Returned to us for Incorrect Address or Not Picked up by the Buyer.

US Postal Service -We Can Not Be Held Responsible for Delays that are the result of the Postal Service. During Certain Months, Delays May be Possible Due to Weather Conditions. Late Delivery Refunds for Express Delivery Will Not be Valid if the Postal Service Indicates the package Does Not Qualify for a Refund

USPS - 1st Class Mail

Average Delivery time is 4-7 business days (From Date Shipped)- Some areas May Require longer Delivery Time.

$2.95 ....$0.00 - to $14.99

$3.95 ....$15.00- to $29.99

$5.95 ....$30.00-to $74.99

$75.00 & Up -Free 1st Class (or as Posted for Specials)

USPS - Priority Mail

Average Delivery Time is 2-3 Business Days (From Date Shipped)- some areas may take longer - Not Guaranteed by the Postal Service.

$6.95 . $0.00 - $14.99

$7.95 ..$15.00- $100.00

$8.95 ..$100.01- $200.00

$10.95 ... $200.01- $300.00

$11.95 ... $300.01- $400.00

$12.95 .$401.00- $499.99

USPS - Express Mail

Express Mail - Next Day (From Date Shipped) to Most Domestic locations within the Continental United States. Certain Zip Codes & Rural Areas Require a 2 Business Day Delivery Time. Requires Signature.

Signature Required If You Want Signature Waived, Please Note in the "Comment" Section at Checkout. This May Void Certain Guarantees Regarding Service Refunds.

$24.50... $0.00 - $99.99

$25.50... $100.00 - $199.99

$26.00... $200.00 - $999.99

$1,000.00 & UP..............Free

Sales Tax

Pennsylvania - Orders Shipped to Pennsylvania Will be Subject to a 6% Sales Tax.

Philadelphia - Orders Shipped to Pennsylvania Will be Subject to a 6% PA Sales Tax + 2% Philadelphia Sales Tax

Allegheny County - Orders Shipped to Allegheny County Will be Subject to a 6% PA Sales Tax + 1% Allegheny County Sales Tax

Return and Exchange Policy

Email or Call us Prior to the Return to Request an RA Number. Return Instructions Will be Sent by Email.

Returned Packages Received Without Prior Authorization or if the RA # is Not On the Return Package, as Instructed, Will be Returned to Sender.

Items Must be Received to us Within (30) Days of Order (No Exceptions) and Returned In the Original Item Jewelry Box. All Items Must be in the Original Condition - Unaltered, Not Worn, Damaged or Modified in Any Way.

Any Item that is Received Back to us in an Altered or Damaged Condition or Lost in Transit, will not Qualify for an Exchange, Store Credit or Refund.

Buyer Will be Responsible for the Cost to Ship the Return Item (s) Back to the Company. In the Event a Second Exchange is Needed, Normal Shipping Charges Will Apply.

There Will be a $3.00 Re-Shipping Charge for Exchanges, Which are the Result of the Buyer Ordering the Wrong Size or Wanting a Different Item.

In the Event of an Exchange for an Order That Received Free Shipping - Normal Shipping Charges Will be Charged to Re-Ship the Exchanged Item.

Certain Customized Items Will Not be Returnable - You Will be Notified of Any Return Exceptions. Your Authorization that You Understand these Terms Will be Requested Prior to your Order Being Processed or Your Credit Card Being Billed.

For Orders that Received Free Shipping or Special Shipping Promotions

RETURN OPTIONS

Exchange - You may Exchange for an Item of Equal Value from our Websites. Any Order that Requires a Second Exchange Will be Subject to Normal Shipping Charges.

You May get a Store Credit Valid for (90) Days from the order Date

Returns for Refunds

Refunds Only You May get a Refund for the Cost of the Item(s) Returned Less Shipping & Handling Charges & Gift Wrapping. Refunds and Exchanges are Normally Processed Within (5) Five Business Days.

In the Event of a Refund on Orders that Received Free Shipping - If Buyer Received Free 1st Class Shipping and Wants a Refund for a Return, S & H Will be Deducted from the Refund Amount.

If it is a Larger Order That Requires Insurance, Signature Confirmation and/ or Delivery Confirmation, the Actual Shipping Amount Will be Deducted.

Approved Returns that are Received after the (30) Day return period Will be Honored for Store Credit Only on a Case by Case Basis.

Item Updates

We Update and Add New Items on a Regular Basis & Have Added a New Items Department for Quick Review of the Latest Postings. Please Stop by Often.

Bridal Party and Gift Purchases

If purchasing Gifts for your Bridal Party or a Gift Bought in Advance- Email us and indicate your request if you would like to Shop in Advance. Extensions Will be Made on a Case by Case Basis for Extensions. Please E-mail us for Approval Code.

Site Navigation

Click on the Department (Example: Silver Bracelets)

1) You will then see a list of Items with Photos.

2) Select the Item you want more Information on & Click on the Photo.

3) You will then see the Full Details of the Item & the Order Button. Click on Order & Follow the Instructions

4) If Ordering More Than (1) One of the Same Item, Please Click the "Update Quantity" Button at Checkout

Inventory Quantity

If you need more quantity than is listed, please contact us so that we can try to accommodate your needs.

Engraving

At this time we do not do Engraving for our Online orders. We feel that this gives our Buyers the option to Return items if they are not 100% Satisfied. Items that indicate that they can be Engraved, can be done by your local Jeweler or Engraver.

Do You Sell Wholesale?

At this Time we Offer Selected Items on a Discounted Basis for Volume Orders. Please Call us for Further information.

Do You Do International Shipping & Military Shipping?

Sorry, but due to Postal Restrictions on Shipping Jewelry to many Countries we Do Not do International Shipping.

We Do Not Ship International Orders Via Shipping Houses in the U.S.

Return Exceptions

The Following Items Will Not Be Accepted for Returns or Refunds to Ensure the Purity of the Item for Health and Sanitation Reasons

Body Jewelry (Belly Jewelry) & Pieced Earrings

Payment Options

All Payments Must be in U.S. Dollars - We Accept:

1) Visa, Master Card and Discover.

2) Paypal -For Pay Pal Payments -We Will Only Ship to a Confirmed Billing Address

3) Money Orders- All Payments Must be Mailed within Three (3) Days Of Order Placement. Instructions for Payment Will be Sent Via E-mail

Quantity

When I go to check out, the shopping cart does not show enough items for the amount I want to order.

Please E-mail us - many times we do have more inventory in stock, but it may not be indicated in the Inventory System.

Gift Wrapping

We do offer Gift Wrapping for an additional charge of $4.00 per Item. Please check the appropriate box at check out and Indicate if you would like a Gift Message Enclosed.

All Jewelry Items Will be Shipped in Boxes, Unless Otherwise Noted or for Small Items or Accessories Sometimes We Will Ship in a Bag.

Personal Information Privacy

We Respect Your Privacy and Do Not Sell, Rent or Give Our Mailing List Information to Other Parties.

We Do Not Give your information to Other Parties except for credit card verification or to Comply with Law Enforcement if Required.

If you Wish to receive our Monthly Email Newsletter - Please Sign In from Our Website & Reply to the Confirmation Email to Complete Your Request.

Shipping on Custom & Special Order Items

When a Custom or Special Order is Received we will Give an Approximate Shipping Time. Please be Aware that During Certain Holiday Periods, Delays may be Possible. We Will Update you on Status Should there be a Delay.

Please Read These Terms & Conditions Prior to Ordering

All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

  • Copyright The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of (Classic Design Jewelers, LLCl). The collective work includes works that are licensed to (Classic Design Jewelers, LLC). Copyright 2001, (Classic Design Jewelers, LLC) ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with (Classic Design Jewelers, LLC) or purchasing (Classic Design Jewelers, LLC products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with (Classic Design Jewelers, LLC or to purchase (Classic Design Jewelers, LLC) products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by (Classic Design Jewelers, LLCl). You further agree not to change or delete any proprietary notices from materials downloaded from the site.

  • Trademarks All trademarks, service marks and trade names of (Classic Design Jewelers, LLC) used in the site are trademarks or registered trademarks of (Classic Design Jewelers, LLC)

  • Warranty Disclaimer This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, (Classic Design Jewelers, LLC) disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. (Classic Design Jewelers, LLC) does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. (Classic Design Jewelers, LLC does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

  • Limitation of Liability (Classic Design Jewelers, LLC) shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if (Classic Design Jewelers, LLC) has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

  • Typographical Errors In the event that a (Classic Design Jewelers, LLC) product is mistakenly listed at an incorrect price, (Classic Design Jewelers, LLC) reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. (Classic Design Jewelers, LLC) reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, (Classic Design Jewelers, LLC) shall issue a credit to your credit card account in the amount of the incorrect price.

  • Term; Termination These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by (Classic Design Jewelers, LLC) without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

  • Notice (Classic Design Jewelers, LLC) may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to (Classic Design Jewelers, LLC).

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  • Use of Site Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a (Classic Design Jewelers, LLC) or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

  • Participation Disclaimer (Classic Design Jewelers, LLC) does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, (Classic Design Jewelers, LLC) is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, (Classic Design Jewelers, LLC) reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to (Classic Design Jewelers, LLC in its sole discretion.

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  • Third-Party Links In an attempt to provide increased value to our visitors, (Classic Design Jewelers, LLC) may link to sites operated by third parties. However, even if the third party is affiliated with (Classic Design Jewelers, LLC), (Classic Design Jewelers, LLC) has no control over these linked sites, all of which have separate privacy and data collection practices, independent of (Classic Design Jewelers, LLC). These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, (Classic Design Jewelers, LLC) seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

    Ring Sizing Chart - Helpful Hints & Jewelry Info

    - Do Not use Silver Cleaner on Marcasite Jewelry or Items that are Oxidized (Black Highlighting) It will Remove the Oxidation and Harm your Jewelry.

    - Cuff Bracelets- Always put your Cuff Bracelets on from the Side of Your Wrist. This will Reduce the Constant Strain on it.

    - Silver Jewelry - Clean your Jewelry and Dry. Then Store in a Poly Bag - try to remove as much Air as Possible. This will Help Retard the Tarnishing.

    • BIRTHSTONES
      January / Garnet
      February / Amethyst
      March /Aquamarine
      April / Diamond
      May / Emerald
      June / Pearl or Moonstone
    July / Ruby
    August / Peridot.
    September / Sapphire
    October / Opal or Tourmaline...
    November / Citrine or Yellow Topaz
    December / Blue Topaz or Turquoise
     
    • To Determine Your Ring Size

     

    Just Use a piece of string or a thin strip of paper - wrap it around your finger - mark the point where it overlaps - then measure from the end to where you marked the paper or string.

    Length Ring Size
    (in inches)

    • To Determine Your Bracelet or Anklet Size

    Just Use a piece of string or a thin strip of paper & wrap it around your ankle/ wrist. Mark the string or paper where it overlaps. Be sure to leave a little extra length so that it drapes to where you would like it to hang. This will give you an approximate idea of your size.
    Measured. Allow a little extra room for Toggle Clasps, as they require more space to secure the catch.

      1 13/16 = 4
    1 7/8 = 4 1/2
    1 15/16 = 5
    2 = 5 1/2
    2 1/16 = 6
    2 1/8 = 6 1/2
    2 3/16 = 7
    2 1/4 = 7 1/2
    2 5/16 = 8
    2 3/8 = 8 1/2
    2 7/16 = 9
    2 1/2 = 9 1/2
    2 9/16 = 10
    2 5/8 = 10 1/2
    2 11/16 = 11
    2 3/4 = 11 1/2
    2 13/16 = 12
    2 7/8 = 12 1/2
    2 15/16 = 13
    3 = 13 1/2
    3 1/16 = 14
    3 1/8 = 14 1/2
    3 3/16 = 15